Customer Experience Webinar Series

About This Series

This webinar series is for the FTA Customer Experience (CX) series, covering a variety of topics every two weeks starting April 23. If you're unable to join, you may view the recording of this session once it is published.
Sessions in this Series
  • Customer Experience: Enhancing Voluntary Compliance Through Excellent Service
    During this session we will discuss the difference between the concept of Customer Experience and what we have traditional “Customer ... View more
  • Employee Experience: How Employee Experience Impacts Customer Experience
    One of the key drivers to providing an excellent customer experience is to ensure staff members interacting with customers are happy ... View more
  • Handling Sensitive Customer Interactions
    Customer Experience representatives often encounter customers requiring a skilled approach. Some customers have received news from t... View more
  • Gathering and using Voice of the Customer
    Tuesday, June 4, 2024 · 1:00 PM EDT
    Mike Lee with the State of Utah will present what his agency is doing to gather and use the voice of the customer. After his present... View more

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