This webinar series is for the FTA Customer Experience (CX) series, covering a variety of topics every two weeks starting April 23. If you're unable to join, you may view the recording of this session once it is published.
Meet The Presenters
Bobi Adams
Deputy Director of Administration, Strategy & Communication at South Dakota Department of Revenue
Eileen Ansley
Voice of the Customer Manager | Customer Experience and Communications, Washington State Department of Revenue
Sessions in this Series
Customer Experience: Enhancing Voluntary Compliance Through Excellent Service
During this session we will discuss the difference between the concept of Customer Experience and what we have traditional “Customer ...
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Employee Experience: How Employee Experience Impacts Customer Experience
Tuesday, May 7, 2024 · 1:00 PM EDT
One of the key drivers to providing an excellent customer experience is to ensure staff members interacting with customers are happy ...
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Handling Sensitive Customer Interactions
Tuesday, May 21, 2024 · 1:00 PM EDT
Customer Experience representatives often encounter customers requiring a skilled approach. Some customers have received news from t...
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Gathering and using Voice of the Customer
Tuesday, June 4, 2024 · 1:00 PM EDT
Mike Lee with the State of Utah will present what his agency is doing to gather and use the voice of the customer. After his present...
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